Dr. Sarah Auchterlonie, Psychologist

  • Home
  • About
    • Me
    • My approach
    • Issues I treat
    • Fees
  • FAQs
  • Resources
    • Useful links
    • Articles
  • Get in touch
    • Contact me
    • Make a referral
    • Location
  • Covid-19

Frequently Asked Questions

COVID-19 RELATED QUESTIONS

Are you offering face to face sessions?

Currently, I am not meeting anyone in the office.  All sessions are telephone or video sessions.

How do I pay for virtual sessions?

Most of my clients are paying using an email money transfer. A receipt is sent via my online video platform.

Can virtual sessions be helpful?

Absolutely!  With the video platform we can still do the same work we would do in the office.  This means we can talk, work through issues, and focus on strategies.

Won’t video sessions be awkward?

I know this is one of the questions I had before trying video sessions many years ago.  I have been conducting video sessions for some of my clients a long time before the pandemic.  Clients are often surprised at how comfortable they become meeting over video.  I even have clients who prefer video, as it allows them to be efficient, with no travel time.  My suggestion is that people try it and see for themselves – you may be surprised!

GENERAL QUESTIONS

Where is Brantford Psychology located?

Currently I am offering virtual sessions.

How do I contact you?

You can reach me at (519) 717-3124.If you would like to e-mail me or use a contact form, please visit the contact me page.

How do I make a referral?

Please visit the referral page for more information.

Or you may download the Brantford Psychology Referral Form (here).

Why should I think about seeking help?

I believe that most people can benefit from counselling. From time to time, everyone struggles. Sometimes the difficulties we are dealing with are too difficult to work through on our own. Choosing to work with someone may help you see things in a different way, learn new approaches, and possible solutions to your issues. It is very important for you to find someone to work with that is a good fit – someone that is warm and approachable, and understands your struggles and goals.

What is your approach?

I believe in a collaborative approach, one in which we explore your difficulties, and work together at finding solutions. My goal is to create a strong therapeutic relationship, by offering a warm and trusting environment for us to work together. My primary approach is Cognitive Behavioural Therapy (CBT) which is an evidence-based treatment. One of the central ideas of CBT is that our thoughts, behaviours and feelings influence each other. CBT focuses on your feelings and changing how you think (the Cognitive part) and what you do (the Behavioural part). The CBT model focuses on the present, by working on what is maintaining the problem and difficulties, rather than focusing on the past.

When appropriate, I also use skills from other evidence-based approaches, such as Cognitive Processing Therapy (CPT), Acceptance and Commitment Therapy (ACT), Dialectical Behavioural Therapy, Mindfulness Based Therapies, and others.

Who do you see?

My area of expertise is working with adult clients on an individual basis.  I do not work with children or couples.

What issues do you treat?

I work with adult clients that may present with the following issues:

    • Social anxiety / shyness
    • Panic attacks
    • Generalized anxiety / excessive worry
    • Obsessive compulsive disorder
    • Health anxiety
    • Phobias
    • Perfectionism
    • Posttraumatic stress
    • Depression / low mood
    • Mood swings
    • Sleep difficulties
    • Stress management
    • Procrastination
    • Anger control
    • Self-esteem
    • Assertiveness
    • Communication skills
    • Relationships (dating, marriage, conflict, break-up/divorce, trust and boundary issues)
    • Other life adjustments (dealing with illness, loss, grief, unemployment)

If you are dealing with something that is not on the list, please contact me and we can discuss if it is something I can help you with, or if I can help you find another referral source.

What should I do if I am in crisis?

Listed below are crisis lines in Brantford that are available 24 hours a day.

  • Nova Vita Domestic Violence Prevention Services
    (519)752-4357 | 24 hour crisis line
  • Sexual Assault Centre of Brant
    (519)751-3471 | 24 hour crisis and support line
  • St. Leonard’s Community Services Brantford
    (519)759-7188 or 1-866-811-7188 | 24 hour mental health crisis line

If you are an existing client, we will have developed a plan for what to do if you are in crisis.

SESSION INFORMATION

What will happen when I contact you?

We will set up a time to talk on the telephone to answer some general questions and determine how I can help? Or, if you are ready to book a session, we will find a time to set up an appointment.

What will happen at the first session?

I will ask you to arrive early for our appointment so you can fill out some paperwork.We will start off the session discussing confidentiality and other clinic policies. Our first session will be a chance to get to know each other. During the first appointment I will be asking lots of questions to learn as much as possible about you and the difficulties that you are experiencing which caused you to seek help. During this assessment phase, I may ask you to fill in questionnaires to gain further information. This first appointment is also an opportunity for you to ask additional questions and raise any concerns you may have.

What is the purpose of an assessment?

The goal of the assessment is to understand your difficulties, and determine your goals for treatment. We will discuss strategies that can be used when working on your particular issue, and the pros and cons of the different approaches. It is important that we discuss expectations – both your expectations for change, and expectations of the approach. Some approaches are less structured; whereas with other approaches there would be the expectation that work be completed in between sessions, such as reading, completing worksheets, and trying different exercises.We will also discuss whether we want to continue to work together. When engaging in therapy, not only is it important that your therapist has the expertise to help with your particular problem, but there also needs to be a good fit with the style and approach. I want to make sure that I feel competent in being able to work with you on your particular difficulties. It is equally important that you work with someone that you feel is a good match for you – someone you can trust, and who you feel gets where you’re coming from.

If we decide to work together, we will develop a plan, including the approach and the frequency we can meet. Sometimes this assessment phase takes more than one session.

How long are sessions?

Sessions are 50 minutes in duration, with 10 minutes allotted for administrative work.

How many sessions will I need?

I wish there was a straightforward answer to this question. The number of sessions varies depending on the issues we are working on, the approach used, individual preference for pace of work, and limitations due to budget or insurance coverage. One of the reasons that my primary approach is CBT (cognitive behavioural therapy) is because it is a brief evidence-based therapy in which clients can start to see change in as few as 6 to 12 sessions. I cannot make any guarantees or promises about the outcome for you, or how long it will take for you to feel ready to end therapy. Prior to starting treatment, we can discuss your specific situation and estimate how many sessions may be helpful. We will also discuss goals and progress on an ongoing basis during therapy.

Are the sessions confidential?

Our sessions are confidential. No personal client information will be disclosed unless you provide written and informed consent. There are a few exceptions to confidentiality in which I may need to disclose personal information without your consent. We will discuss these exceptions at our first session.

FEES

Are psychological services covered by OHIP?

Psychological services are not covered by OHIP. Many insurance companies cover some of the costs of treatment provided by registered psychologists. It is a good idea to check with your employer, private insurer, or other institution (e.g., university), to determine if you have coverage. You may also be eligible to receive coverage through a family member’s extended health plan.

What should I ask my insurer about my coverage?

    • How much coverage do I have in a given year? It is important to know the maximum amount you will be reimbursed.
    • When does the year change? This is important, as not all insurance plans start on January 1st.
    • Can you choose your provider? Some plans require that you seek services through an employment assistant program. Many plans also require that treatment be provided by a licensed psychologist.
    • Does your plan cover 100% of the bill? Plans may cover the total bill up to the yearly maximum; whereas other plans cover only a percentage of the bill.
    • Does the coverage require that you have been referred by a physician? Although I do not require a referral, it is possible that your insurer may have this requirement.
    • How long will it take for you to be reimbursed? This may be helpful for your budget.

The answers to these questions will help us in developing a treatment plan that works with your budget.

What if I do not have coverage?

If you do not have coverage, then services would need to be paid for by the individual seeking treatment at each session. While the Ontario Psychological Association (OPA) sets a recommended hourly rate for psychological services, my rates are lower, so that care is more accessible. Further fee reductions may also be negotiated based on your current situation.Therapy is an investment in yourself, one that can be worthwhile in helping you explore issues and experience change. It may require examining your budget and determining if you are able to pay for treatment. When the cost of accessing services is an issue, I will try and work with your budget to space sessions out and suggest more self-guided exercises to do on your own.However, I recognize that psychological services are an expense that may not be in every person’s budget. If you are unable to pay for services, I can often suggest services that may be available in the community (at free or lower cost), or recommend self-help resources.

What are the fees?

Please call me at (519)717-3124 to discuss my current rates.

How do I pay?

At this time, payments can be made by cash or cheque. Payment is made at each session, and a receipt will be provided at each appointment. You can then submit your receipt to your insurer for reimbursement, or keep it and submit when filing your income tax return.

POLICIES

Do you have a privacy policy?

Yes. We will go over the privacy policy at the first appointment. You may request a copy of Brantford Psychology’s privacy policy at any time.

What if I cannot make it to my session?

Attending regularly scheduled appointments is an important part of therapy. However, if you must change or cancel an appointment, please notify me as soon as possible. Sessions that are missed or cancelled with less than 24 hours notice will be charged the full hourly rate. Occasionally exceptions can be made, so if there are extenuating circumstances (e.g., family emergency, illness, etc.), please notify me and we can discuss the possibility of waiving the fee.

faq

DO YOU HAVE ADDITIONAL QUESTIONS?

I would love to hear from you!

Feel free to contact me

Return To Top Contact Me

(519) 717-3124
Serving Brantford, Hamilton, Paris, Woodstock, Simcoe, and surrounding areas
Copyright © 2015-2021 Dr. Sarah Auchterlonie, Psychologist